The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!
The House of Commons’ Parliamentary Precinct Operations is currently looking to create a pool of qualified candidates for the position of Technical Support Specialist.
Working in a call centre environment, you will be accountable for the provision of technical expertise in regard to calls or requests to the IT Service Desk for support and resolution of issues and problems encountered with House technologies by Members of Parliament and their staff on the Hill and in constituency offices, from House Officers, House of Commons administrative staff, Library of Parliament employees, Parliamentary Translation employees, the Parliamentary Centre and parliamentary partners. Responsibilities include telephone and email support and guidance, as well as on-line distance troubleshooting.
The 24/7 nature of work activities requires the incumbent to work on a rotational basis outside normal working hours.
Top Reasons to Join the Client Care Team:
Would you like to work in a dynamic and rewarding environment, supporting high profile clients such as Members of Parliament, their staff, as well as other VIP clients and the HoC Administration and Partners? This is the best place to get the recognition and experience in working at supporting users in a call centre environment where we strive at resolving issues and responding to clients quickly and efficiently. This challenging yet rewarding environment will help your career in many facets, whatever you choose your future to be.
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We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at HOCCareers-CarrieresCDC@parl.gc.ca .
Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression, and oral interaction required. The profile for this position is CBC. Consideration may be given to candidates with other linguistic profiles.
We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.
Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.
Learn more about us! Visit Ourcommons.ca .
To learn about our hiring process, visit Eligibility and Selection .
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