Job Description

You will have the unique responsibility of managing inquiries from Japanese-English clients via email and phone calls, primarily within the B2B sector. While the majority of your interactions will be with Japanese-English clients, you'll also have the opportunity to engage with foreign clients. This makes proficiency in English communication an essential requirement for this role.

Description

* Manage inquiries from Japanese-Englishclients via email, phone calls, and in-person meetings, ensuring exceptional service at every touchpoint.
* Build and maintain strong relationships with clients, understanding their travel preferences and requirements to provide personalized recommendations and solutions.
* Stay updated on industry trends, travel regulations, and destination information to offer informed advice and support.
* Collaborate with team members to optimize travel itineraries, resolve issues, and exceed client expectations.
* Assist with administrative tasks such as processing payments, issuing tickets, and preparing travel documents accurately and efficiently.
* Proactively follow up with clients post-travel to gather feedback, address any concerns, and foster long-term loyalty and satisfaction.

Profile

* Native-level proficiency in Japanese. Busines level in English or vice versa
* Strong communication skills, both written and verbal.
* Ability to work in Tokyo 23.
* Prior experience in the travel industry or customer service is preferred but not required.

Job Offer

* Hybrid Set up - has to be in the office during training though.
* Monday to Friday, 9AM-6PM

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

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