Job Description

We are looking for a meticulous Trust and Safety Specialist to join our highly specialized team. The Trust and Safety team plays an important role within our organization in ensuring that our high-traffic platforms are safe, secure and that legal requirements are met.  

What you will be doing: 

• Review and process requests from legal or law enforcement authorities for content and/or user information in an accurate, efficient, and timely
• Accurately track requests as well as action content and/or users appropriately, where necessary
• Provide weekly as well as monthly reports on legal requests, taking the time to identify trends, communicate any potential issues and/or areas for improvement.
• Conduct bi-weekly audits of past requests and associated accounts.
• Assist with reporting incidents relating to child safety or other incidents to relevant law enforcement and/or non-governmental agencies.
• Assist with media monitoring to locate potential abusive individuals or content on our platforms.

What you’ll need to be successful:  

Must haves:  

• Minimum 1 year experience in the internet trust & safety space  (Experience in reviewing, documenting, and tracking legal requests is preferred).  
• Experience in escalating potential problems and anomalies as they arise, and in communicating the aforementioned in an effective manner.  
• Experience working with a large volume of tasks and projects on a daily basis.  
• Proficient with MS Office tools, outlook, and Excel.  
• Extremely detail-oriented, creative, organized, and able to prioritize tasks in a dynamic work environment.  
• Excellent time management skills and adaptable to ensure team efficiency and deliverables are met.  
• Eager to learn and not afraid to ask questions.  
• Excellent communicator, and will maintain open, thorough, and regular communication with teammates and cross-functional team.  
• Mature professional who understands that your role may involve exposure to sensitive and graphic content, including but not limited to, vulgar language, sexually explicit content, and other graphic content.  

Nice to haves:  

• Paralegal education and/ or training  

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees 

In this role you may be exposed to adult content 

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