User Experience Researcher - Global Travel Platform - Up to 8M Job at 会社名非公開, 東京都

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  • 会社名非公開
  • 東京都

Job Description

This role focuses on driving user insights to enhance customer experience and service strategy in the Japan market. It combines research, competitor analysis, and cross-functional collaboration to deliver real business impact.

Description

* Conduct competitive analysis of the travel and service industry in Japan
* Analyze trends in customer service strategies, pricing, and digital innovation
* Perform both qualitative and quantitative user research (e.g., interviews, surveys, usability tests)
* Develop user personas and journey maps to visualize and communicate findings
* Synthesize insights into clear, actionable recommendations for CX improvement
* Collaborate with internal stakeholders across marketing, product, and service teams
* Support internal communication of strategic insights to senior leadership
* Maintain and manage a database of user research and market intelligence

Profile

* Over 5 years' experience in UX research, market research, or competitor analysis
* Background in e-commerce, tech, or travel industry preferred
* Proficient in Excel, SPSS, or other data analysis tools
* Strong attention to detail and passion for customer experience
* Excellent communication and presentation skills in both Japanese and English
* Capable of working both independently and in a collaborative team setting
* Skilled at project management and implementing research-based strategies

Job Offer

* Join a global company with strong brand recognition and a digital-first mindset
* Work closely with international teams and projects
* Office location in central Tokyo with a standard work schedule (9:30-18:30)
* long-term career development opportunities
* A collaborative and multicultural team culture
* Competitive salary package and benefits

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Maika Someda on +81 3 6832 8682. Over 5 years' experience in UX research, market research, or competitor analysis
Background in e-commerce, tech, or travel industry preferred
Proficient in Excel, SPSS, or other data analysis tools
Strong attention to detail and passion for customer experience
Excellent communication and presentation skills in both Japanese and English
Capable of working both independently and in a collaborative team setting
Skilled at project management and implementing research-based strategies

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