Job Description

Why You'll Love Cisco

We change the World. The way organisations deliver goods, services & experiences is rapidly changing, and Cisco is revolutionising how organisations are connected & protected in the AI era. We know you will become passionate about your employer and the brand you represent.

Our employees' ground-breaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

You will be responsible for driving Cisco's success in the Customer Engagement space by implementing successful strategies to capture aggressive growth in the Contact Centre-as-a-Service (CCaaS) and Communications Platform-as-a-Service (CPaaS) markets.

Cisco’s Webex Customer Engagement offering is one of the most exciting market spaces, where the growth of smart phone usage and mobile and digital messaging has driven profound changes in customer behaviour, forcing organisations and businesses to transform customer engagement and communication with urgency.

In Japan, the gap between how people communicate with each other and how organisations connect with their customers is wide. Recently, the market has begun to acknowledge this gap creating a growing momentum to move to cloud customer engagement platforms and connect with customers digitally.

With cloud infrastructure already deployed in Japan, and with Customer Engagement as a key investment priority for Cisco, we plan to quickly capture the significant market opportunity which exists. As a Customer Engagement Expert, your deep knowledge and thought leadership will be leveraged to assist the wider Cisco sales teams to build trust and capture market share across Cisco’s Customer Engagement solutions.

You will be expected to have significant CCaaS and CPaaS domain skills and experience with a proven record of leading strategic, solution sales. Overlay sales and management within a channel-led and direct go-to-market business model is required. Specific knowledge and experience in successfully positioning and selling to business decision makers, together with a strong network at the senior executive level is a must.  

You have a strong overall knowledge of both Customer Experience technologies and a view on the evolving architectures that will be required by our customers to be successful. It is expected that you will be able to engage with key executives and enable our technical experts to deliver on a technology plan that supports a broader account strategy. You will apply the Cisco product and solution portfolio to customer and industry, using strong business insight and industry knowledge to align Cisco strategy to business challenges and priorities.

Ultimately this role will be measured on revenue growth and market share.

Who You Are

You have demonstrated experience/capability in selling and consulting to Customer Experience executives. You will maintain an active day to day hands-on approach with both the Cisco team, partners and customers. You love what you do and are passionate about technology enabling friction-less customer experiences and customer journeys.

You have core competencies in the following areas:

• Technology Leadership: Communicate a clear technology vision and strategy with a compelling value proposition specifically as it relates to   CPaaS, Contact Centre and Experience Management
• Extensive sales / consulting leadership experience managing solution and application sales
• Deep understanding of cloud contact centres, CPaaS, SaaS based technologies and architectures including adjacent technologies such as Workforce Engagement Management and AI.
• Fluent in both Japanese and English language

Who You'll Work With

In this role, you will work across the following teams to help solve our customers’ most complex business problems.

• Global Contact Centre Sales Acceleration team and leadership
• Collaboration Product Sales Specialists and Solution Architects
• Account Management Teams
• Channel Partners and third-party Contact Centre Solution Partners
• Product Management across Cisco’s Global Contact Centre Business Unit

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We connect everything - people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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