Job Description

Responsibilities
Process manual lump sum payments, new pensioner set ups, demographic changes and direct deposit changes on the Genesys payment system, including incoming address changes from Retiree Assistance website. Monitor and re-direct corporate website inquiries to appropriate individual for action.
Process adjustments including; corrections, payment reversals, deduction refunds and stop and reissues requests.
Track, reconcile and process electronic fund transfer (EFT) rejects, recalls and traces.
Process amended and duplicate tax slip requests received from customer service team.
Process deceased pensioner notifications in a timely manner by completing checklist including; letters sent to bank or family members for recovery of funds, recalling overpayments from bank and coordinating communication to clients with customer service team.
Reconcile and prepare bank deposits for pensioner deductions cheques (international payment fees).
Manage the outstanding cheque report items for the customer service team and verify cheque status for external customers calling to confirm cheque validity.
Distribute and track various internal quality control reports and audit reports for department.
Liaise with internal teams and external customers or vendors to support the resolution of client inquiries, issues and concerns.
Provide support to the mail room and vault as required
Qualifications
Community College or University degree with focus on business, finance or equivalent training.
Approximately 3 years progressive experience in a related field
Proficient data entry and high attention to detail and accuracy with keying data
Computer skills including Excel, Word
Customer service oriented

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