Job Description

【Services Offered by this department】
In the Students Services Office (Operations Team), you will be responsible for supporting the smooth operations of both on-campus and online classes offered in the GLOBIS English MBA program. This includes preparing for classes and providing support to students and lecturers to ensure that each class is a rich and engaging learning experience.

【Main Responsibilities】
■Operations and Execution
・Manage logistics for class delivery, including classroom coordination, system and equipment set up, material preparation, and day-to-day operations to ensure a smooth academic process
・Handle necessary preparations before each term
・Provide prompt and accurate responses to students and lecturers, both in and outside class hours, effective problem-solving
・Supervise and train part-time staff supporting the class operations
・Planning and execution of academic events, such as academic orientations, examinations, and other events

■Cross-Functional Collaboration
・Use feedback and insights to drive improvements in student services and class operations
・Collaborate with internal departments, such as the Admissions Team, Career Office, Alumni/Events Team, etc., to create a seamless and engaging student journey
・Contribute to planning initiatives that improve operational efficiency and enhance student satisfaction

■Communication
・Deliver clear and concise guidance during orientations and other touchpoints through the student MBA journey
・Build professional and empathetic relationships with students, lecturers, and other stakeholders to foster trust and engagement 【Required】
・Communication and Logical Thinking Skills
Business-level Japanese proficiency (approximately JLPT N2 level) and business-level English proficiency (TOEIC score of 800 or higher)
・Independence and Pro-activeness
・Strong Decision-Making and Problem-Solving Ability
・Passion, Flexibility, and Dedication

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