Job Description

Are you a customer service rockstar fluent in French and English? Join our remote team as a Bilingual Customer Service Representative!

Role entails:

Work from home, handle inbound calls during product recalls, confirming affected items and guiding customers.

Must have contact center experience, reliable tech, and a passion for helping. Competitive pay and growth opportunities. Apply now!

Advantages
Remote Flexibility: Work from anywhere, impact everywhere, enjoying ultimate flexibility.
Customer Hero: Be a vital part of crisis communication, guiding consumers through critical product recalls.
Dynamic Environment: Experience a fast-paced, never-dull role on a rapid-response team.
Competitive Compensation: Earn a highly competitive hourly rate that values your expertise.
Make an Impact: Join a leading global outsource company and contribute to consumer trust and brand integrity.

Responsibilities
As a Bilingual Customer Service Representative, you will serve as the primary point of contact for valued customers, providing exceptional service and support. Your key responsibilities will encompass:

-Delivering top-tier customer service via phone

-Responding to inbound customer inquiries
-Conducting outbound calls for follow-up purposes
- Assist customers with troubleshooting, promotions, and complaints
-Guiding customers through the application process
-Upholding company policies and standards

Qualifications
To excel in this Bilingual Customer Service Representative role, you possess the following qualifications:

-Fluent in English and French (mandatory)
-Minimum 2 years of experience in a call center environment OR a customer care
-Prior experience in customer service (preferred)
-Exceptional problem-solving and communication skills
-Tech Savvy
-Ability to work on multiple systems at one time
- High attention to detail
- Quiet office space free from distractions

Summary
If you are eager to embark on an exciting career journey and join a company that values its employees, we highly encourage you to apply. While we welcome all applications, please note that only those candidates selected for an interview will be contacted.

1. Apply online!
2. Please submit your resume via email to mina.albaghdadi@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. show more

Job Tags

Hourly pay, Remote job, Work from home,

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