Job Description

A Direct-to-Consumer (D2C) IT manager is responsible for managing the technology systems that support Arc'Teryx's retail and digital business. They may also be involved in developing new services and enhancing existing ones to provide best in class e-Commerce shopping experiences to our customers and to drive our business. 

Responsibilities

• Digitalization : Drive the digitalization of Arc’Teryx e-Commerce platforms and seamless connection with retail stores.
• Service launch : Lead and manage the launch of new services, including technical design, development, and testing.
• Service enhancement : Manage and enhance existing services.
• Identifying and resolving website issues: Working with an external developer agency to identify and resolve bugs and issues.
• Business collaboration : Work closely with business leaders to understand requirements and solve business problems.
• Collaborating with cross-functional teams: Working with key stakeholders such as e-Commerce, IT, CRM, Guest Services team to develop best in class platform to support business and customers.
• Collaborate with Global engineering teams: Engage with global engineering team, collaborating with local IT, guiding developers and product architects, and establishing best practices.
• Analyzing systems and assets: Recommending and implementing solutions and upgrades. 
• Providing training: Ensuring employees are up to date on the latest systems and assets. 
• Creating and maintaining a digital presence:  Overseeing website updates, ensuring accurate product data, and aligning with marketing content calendars. Working with creative and go-to-market teams to develop website assets.

Skills and Experience

• 5+ years of IT experience.
• Experience with e-commerce platforms, mobile apps, and back-end system.
• Experience with retail business operations and systems, and store staff apps.
• Experience with project management, including technical design, development, and testing.
• Experience with cross-functional collaboration.
• Experience with technology such as SAP, Shopify, Zendesk, and point-of-sale software.
• Ability to prioritize, multi-task, and make decisions quickly.
• Ability to work independently and solve problems with minimal supervision.
• Language: ability to communicate in Japanese and English.

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