Job Description

Patrique Mercier Recruitment is a leading agency specializing in connecting talented candidates with outstanding job opportunities throughout Greece. We are currently seeking a German Speaking Customer Service representative for the E-commerce Department of a well-established company. This role is perfect for individuals who are enthusiastic about online shopping and dedicated to providing exceptional service to customers. In this position, you will assist German-speaking customers with their inquiries, process orders, and resolve any issues they may have while shopping online. Your fluency in German will be crucial in ensuring a high level of customer satisfaction and engagement. If you are eager to join a dynamic team in the thriving e-commerce sector, we would love to hear from you!

Responsibilities

• Deliver outstanding customer service through phone, email, and chat communications in German.
• Assist customers with inquiries regarding products, orders, and returns.
• Effectively resolve customer complaints and provide tailored solutions.
• Navigate the company's e-commerce platform to assist customers with their purchases.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Collaborate with team members to enhance service quality and the overall customer experience.
• Stay informed about product updates and promotions to provide accurate information.

Requirements

• Fluency in German (both spoken and written) is essential.
• Strong communication and customer service skills.
• Prior experience in customer service, especially in e-commerce, is preferred.
• Excellent problem-solving skills and a customer-oriented approach.
• Ability to work both independently and collaboratively in a team environment.
• Knowledge of e-commerce platforms and online retailing is advantageous.
• Proficient in using digital tools and customer management software.

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