Job Description

About Us

At Chapter 2 , we’re not just scaling businesses—we’re reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results . By blending people, processes, and cutting-edge technology, we’ve redefined the traditional RPO model, delivering faster, smarter, and more cost-effective solutions that exceed expectations.

As a global powerhouse, our team spans the UK, South Africa, the US, and Germany, with India as the next frontier in our ambitious expansion. Having grown 1300% in just two years, we are unstoppable fuelling our momentum with honesty, collaboration, and a shared vision.

We are relentless in our pursuit of excellence, embedding world-class talent, pioneering technology, and compelling employer branding into organizations across industries. Our approach isn’t just about recruitment—it’s about building long-term success for our clients.

We are loyal to our clients, to our vision, and most importantly, to each other—because we know that true success is built together.

Chapter 2 – A scalable talent solution.

For more information, please watch the Chapter 2 Evolution 🎥🚀

Head of Sales

Sector: HealthTech / Access to Treatment

Type of role: Permanent

Location: East London

Salary: £45 000 - £55 000 per annum plus a bonus

Working days and hours: Monday to Friday, the contracted hours will be 9am to 5.30pm. The client would be happy for candidates to work 8.30am to 5.00pm and 9.30am to 6pm and would need to be agreed in advance. 40 hours per week with 30-minute unpaid lunch break.

Role Overview:

Our client is seeking a high-impact Head of Sales to lead the commercial strategy and drive revenue growth across all channels. This is a hands-on leadership role for someone who thrives on building high-performing teams, scaling sales operations, and delivering ambitious growth targets. The successful candidate will own the full sales function — from front-line execution to strategic development — and will be expected to lead by example.

Key Responsibilities and Contributions:

Sales Leadership & Performance Management

• Lead, coach, and manage the daily performance of the sales and coordination team with a focus on energy, accountability, and results.

• Implement structured daily sales huddles and training rituals (e.g. 09:00–09:30) to sharpen skills, build momentum, and maintain a performance-driven culture.

• Deliver hands-on coaching in sales techniques, objection handling, empathy-led communication, and closing strategies.

• Establish and optimise KPIs, dashboards, and reporting systems to track conversion rates, sales performance, and pipeline health.

• Build and launch patient-focused sales initiatives that drive retention, cross-sell opportunities, and lifetime value.

Commercial Strategy & Business Development

• Own and execute the company-wide sales strategy in partnership with the Founders.

• Open new commercial pipelines by proactively engaging with pharmacies, wholesalers, healthcare providers, and strategic partners.

• Architect and refine a scalable sales funnel — from lead generation through to close — across both B2C (clinic) and B2B channels.

• Recruit, onboard, and develop the sales team, starting with a junior account manager and scaling based on growth milestones.

• Equip all sales and coordination staff with consultative selling frameworks that prioritise patient outcomes and product adoption.

Sales Culture & Standards

• Champion a high-performance sales culture grounded in ownership, accountability, and continuous improvement.

• Drive a mindset shift across teams by embedding the Cultural 10 Pack commandments into daily habits and performance rituals.

• Foster a feedback-rich environment where high performers thrive, and development is supported through transparent standards.

• Lead by example: embodying resilience, commercial acumen, and disciplined execution.

Talent Development & Organizational Influence

• Own the sales training curriculum across all non-clinical functions — including induction, phone sales mastery, objection handling, and closing techniques.

• Play a key role in recruitment, ensuring all hires align with the company’s values, resilience standards, and sales potential.

• Build repeatable frameworks for coaching, performance sprints, and continuous skill advancement.

• Sit on the leadership team to help shape company-wide strategy — especially where sales, growth, and people intersect.

• Partner with the Founders to build and protect a winning, mission-led culture as the company scales.

THE VIBE

You are the spark. The structure. The presence. People will want to perform for you—not because they’re scared, but because you make them want to be better. You blend spiritual clarity with tactical sharpness. You know how to speak truth with kindness, and when to turn the pressure on.

You’re not here to babysit. You’re here to build a team of warriors—people who are hungry, self-led, emotionally intelligent, and fired up about our mission to bring herbal-based health solutions to the mainstream.

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