Job Description

Your new company  

Join a dynamic and forward-thinking organization dedicated to providing exceptional support and services to its stakeholders. This company values innovation, collaboration, and continuous improvement, making it an excellent place to grow your career. 

Your new role  

As an End User Support Specialist, you will act as Level 2 support to ensure proper computer operation so that end users can accomplish business tasks. You will actively resolve escalated end-user help requests within established SLAs, oversee Intune deployments, ServiceNow updates and changes, and maintain operating system imaging for devices. 

• Assist in providing Level 2 support when request volumes are high.
• Act as an escalation point for advanced or difficult help requests.
• Escalate incidents with accurate documentation to suitable technician or vendor, when required.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Manage and deploy applications, policies, and updates via Microsoft Intune to ensure optimal performance and security of corporate devices.
• Administer and maintain ServiceNow by configuring workflows, managing incidents, and automating service requests for efficiency.
• Deploy and maintain OS images using Microsoft Deployment Toolkit (MDT) and Microsoft Autopilot, ensuring a streamlined process for provisioning devices.
• Administer and optimize Microsoft M365 Admin Center, managing users, licenses, security policies, Exchange, SharePoint, Teams, and other M365 services.

What you'll need to succeed  

• College diploma or university degree in the field of computer science and/or 5-7 years equivalent work experience in a supervisory role.
• Certification in ITIL or other IT service management frameworks is a plus.
• Extensive application support experience with leading Service Desk software.
• Experience with the latest operating systems for Windows, Windows Server, VMware, and Mac OS.
• Extensive application support experience with Microsoft 365, Defender 365, Endpoint, Exchange Online, Azure Active Directory, On-Prem Active Directory, Adobe Acrobat Pro, and Zoom.
• Extensive management and use of Microsoft Intune.
• Extensive knowledge of Microsoft Deployment Toolkit and Microsoft Autopilot.
• Experience with Service Desk ticket system and remote-control tools.
• Knowledge of IT infrastructure like scanners, MFP printers, Wi-Fi, VoIP phones, VPN, cabling, audio-video equipment, laptops, Macs, and smart mobile devices.

What you'll get in return  

• 7-month contract with likelihood of extension

What you need to do now  

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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