Job Description
Vertex is currently seeking a highly organized and proactive IT Applications Analyst to join our team to provide analysis and support on internal applications across multiple locations. The successful candidate will be a good communicator with excellent customer service skills, be an effective problem solver, and comfortable working both independently and collaboratively across teams.
Responsibilities - Provide application support for Sherwood Park offices and other locations.
- Develop applications in low-code environments such as PowerApps and other smart forms.
- Manage and select appropriate software applications according to business requirements to ensure successful outcomes. This includes collaboration with vendors to meet all business objectives.
- Engage with senior management and assist end-users and stakeholders in resolving issues.
- Manage and coordinate with departments to develop and provide technical reports, training materials, programs, and documentation for end-users.
- Administer applications and provide technical expertise in development and execution.
- Organize regular research studies on new technologies and integrate them into the organization.
- Assist with system checks and quality assurance.
- Provide post-implementation support and ongoing maintenance.
- Investigate, troubleshoot, and resolve technical issues, providing second-level support that includes root cause analysis, testing, and documentation.
- Assist coworkers and end-users in troubleshooting and identifying problems.
- Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.
- Review, coordinate, and execute updates to implementation or maintenance plans.
- Follow Change Management Procedures when deploying changes across varying environments.
- Assist with the planning or implementation of small to complex projects.
- Provide other IT support duties as required by the company.
Qualifications - Bachelors Degree in Computer Engineering, Software Engineering, Application Programming or Computer Information Systems (CIS).
- Minimum 5 years of experience in a similar role.
- Experience working with ERP systems.
- Excellent communication skills to effectively engage with stakeholders, understand issues, and propose professional technical solutions.
- Strong organizational skills and attention to detail.
- Proven ability to document systems, applications, and ideas effectively for both technical and non-technical stakeholders.
- Desired experience with Digital Process Automation, APIs, and EDI (Electronic Data Interchange) systems.
- Ability to perform duties independently, exercise sound judgment, and communicate with all levels of staff and the public.
- Strong communication, organizational, and analytical skills.
- Ability to work flexible hours in a team environment with changing priorities.
- Comfortable working in a fast-paced environment.
Additional Information - This position will be based out of Sherwood Park, AB with some travel required.
- Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (in-office)
- Compensation: Commensurate with education and experience
- Benefits:
- Extended Health, Dental, and Vision Coverage
- Life and Disability Insurance
- A safe and supportive work environment
- Stable, long-term employment
Job Tags
Flexible hours, Monday to Friday,