Job Description

Job Overview
Nest Health Centre is seeking a dedicated and organized Medical Office Assistant to join our very busy family practice clinic. The ideal candidate will play a key role in supporting the smooth day-to-day operations of our medical office. Were looking for someone who thrives in a fast-paced environment, is committed to providing outstanding patient service, and demonstrates compassion, attention to detail, and strong communication skills. The successful candidate will be able to follow direction accurately and provide exceptional administrative support while creating a welcoming experience for every patient.
This position requires proficiency with phone systems, electronic medical records, and medical terminology.

Duties
Answer and manage a high volume of incoming calls using a 12-line phone system, directing calls as appropriate
Greet patients at the front desk and manage check-in/check-out processes
Schedule appointments and maintain physician calendars
Accurately maintain electronic medical records (EMR)
Collect patient information and verify insurance coverage before appointments
Process forms and accept payments from patients
Communicate clearly and professionally with patients regarding inquiries and follow-ups
Ensure adherence to healthcare regulations and maintain strict patient confidentiality

Qualifications
Previous experience in a medical or dental office preferred
Office Education Certificate is an asset, but a combination of education and customer service/medical experience will be considered
Familiarity with EMR systems and administrative procedures is required
Knowledge of medical terminology essential
Strong phone and front desk skills
Excellent organizational and multitasking abilities
Professional and empathetic interpersonal skills
Able to work both independently and as part of a collaborative team

Job Tags

Full time, Part time, Work at office,

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