Job Description

Job Overview
The Resident Support Worker (RSW) provides support to up to 18 program participants during 10-hour shifts in a 24/7 residential setting. The RSWs’ primary focus is to create a welcoming, non-discriminatory, non-judgmental, caring and safe environment that supports individual dignity and personal choice for all while ensuring safety and security of residents, guests, staff, and the building. This team-oriented, front-line, hands-on position provides guidance and stability to residents in upholding their program agreements and growing their life skills and resilience.

Hours of work: Up to 40 hours/week full time / Up to 30

hours/week part time. Shifts are 10 hours. Daytime, evening and

overnight. Weekdays and weekends.

RESPONSIBILITIES & DUTIES

Core Responsibilities

• Establish and maintain relationships with residents who have a history of homelessness using a client-centered housing first and harm reduction approach.

• Develop positive trauma informed relationships with individuals who may have mental health, physical health and/or substance use challenges in their lives.

• Possess a thorough knowledge of the Program Agreement as signed by residents, program polices and safety plans.

• Uphold safety of residents and guests by ensuring harm reduction and overdose response protocols are followed.

• Maintain building security by performing and documenting regularly scheduled walk throughs both inside and outside the building.

• Contact RCMP, Paramedics, and other emergency or critical care responders as needed.

• Mandatory participation in team meetings and make recommendations to Team Lead and Supervisor regarding service delivery gaps reflective of resident support needs.

• Other duties and responsibilities as required and as directed by the Team Lead or 5131 Supervisor.

Program residents

• Provide residents with information about program guidelines, including room inspections and orientation at move-in, enforcing resident expectations and building safety procedures.

• Maintain a high standard of cleanliness, mitigating pest infestations, infectious diseases, and the smoking of cannabis or cigarettes indoors;

• Provide crisis management and intervention by responding to emergency situations within the building through conflict-resolution, guest management, suicide prevention, and de-escalation techniques;

• Encourage positive resident choices to uphold their housing stability through promoting positive life skill development, including problem solving, self-awareness, personal wellness. Supporting personal choice particularly around instrumental activities of daily living such as cooking, cleaning, and laundry;

• Daily light cleaning duties of common areas and resident spaces as needed/requested;

• Re-stock facility supplies and notify Supervisor when purchases are necessary.

• Monitor CCTV footage, investigating and managing disturbances according to safety policies and procedures.

• Support Program Coordinator in facilitating resident activities onsite using internal or external resources and supports;

• Problem-solve where tenancies appear unstable and assist in negotiating specific arrangements to mitigate evictions, and guest/resident and neighbour conflict;

• Support the Outreach Worker with connecting residents to external community resources, government, non-government, and First Nation government providers;

• Prepare rooms for move-ins according to established room cleaning protocols;

Reporting, Evaluation & Monitoring

• Maintain detailed, accurate, objective documentation, logbooks, case notes and data for all residents, involved supports and community services, to ensure staff are comprehensively updated on all new and unfolding developments.

• Report any building maintenance issues to the Supervisor or Team Lead immediately.

• Monitor and maintain good relationships with neighbours, ensuring strong neighbourhood relationships including safety and cleanliness issues around the vicinity of the building.

• Participate in succession planning and adhere to organizational IT and privacy standards and procedures (i.e. storage, records retention, passwords etc);

E ducation & Experience

• Completed post-secondary education in social services or related field and a minimum 2 years work, volunteer, or lived experience related to homelessness, outreach, housing, and supports; a combination of experiences will be considered;

• Knowledge of decolonising, trauma-informed, and housing first approaches to client support;

• Awareness of the complexities of homelessness, poverty, and the colonial context of homelessness in the Yukon, among other related issues;

• Awareness of community agencies, resources, non-government, First Nations, and territorial government agencies and the cross section of service providers in the Yukon as they relate to client support;

• Knowledge of Safe at Homes vision.

• The submission of a Vulnerable Sector police check required.

• Yukon First Nations 101 certificate an asset.

• Standard First Aid/CPR required; basic life support an asset.

• Naloxone/Narcan training required (training will be provided).

• Trauma-informed Care training required (will be provided).

• Medication Assist training required (will be provided).

• Mental Health First Aid an asset.

• ASIST suicide awareness and prevention training an asset.

Skills & Abilities

• Sound knowledge of Substance Use Universal Precautions and harm reduction techniques.

• Excellent conflict management/crisis prevention/mediation training and/or demonstrated skills.

• Ability to maintain strong personal and professional boundaries when building relationships with residents and service providers.

• Experience in customer service roles and commitment to client service.

• Demonstrated ability to work independently and as a part of a team.

• Demonstrated ability to work accessibly and effectively with individuals living with multiple barriers to stable housing.

• Ability to accept resident’s rights to self-determination, and individuality; as well as maintain a positive conviction about the capacity for people to grow and change.

• Strong written and verbal communication skills. Presentation skills an asset but not essential.

• Ability to apply a high degree of discretion in establishing supportive, trusting relationships with residents, neighbours, and various service providers.

• Knowledge of computer programs, specifically Microsoft word, outlook and excel.

• Possesses the ability to manage competing priorities and coordinate several tasks at once.

Work environment:
The role is entirely front-line focused working with residents and staff at the 5131 Fifth Avenue building. Day-to-day work is very team focused. From time to time, the position may be required to perform the same duties at another SAHS Supportive Housing building.

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