Job Description

MISSION

The Operation Manager supports the Brand Manager in starting and building the Vhernier business in Japan. This role contributes to all activities required in building a new brand and business operation, such as new Boutique opening, operations and supply chain, office organization and the business integration into the Richemont Japan platform.

KEY RESPONSIBILITIES

COMMERCIAL ACTIVITIES

• Contribute to all commercial activities in such: order taking, merchandising, customer service, training of internal staff and external brand ambassadors at POS.
• Act as a point of contact for boutiques.
• Support the Brand Manager in driving business activities.

OPERATIONS

• Collaborate with HQ on VM and POS materials and handle required logistics across all channels.
• Handle merchandising and logistics for travelling collections together with HQ.
• Support in the handling of customer events, trunk shows and PR events from an administrative and logistical perspective.

OFFICE ORGANIZATION

• Support in the business integration of Vhernier into the Richemont SAP system, act as SAP key user.
• Support the Brand Manager in the planning of all business-related matters where needed.

REQUIREMENTS

SOFT SKILLS

• Ability to multi-task work independently
• High flexibility, self-awareness and agile working attitude
• High level of self-organization, sense of detail and structured working style
• Pro-active, positive attitude, creativity driving out-of-the-box solutions
• Sense of luxury
• Good interpersonal skills, team player able to work with stakeholders across departments

QUALIFICATIONS

• 5 years of working experience in a similar position in the luxury retail industry
• Flexibility to travel as needed
• Fluent in Japanese (native) and proficient in English (business level)
• Knowledge of MS office, especially Excel and Power Point, SAP is a plus

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